AS MORE AND MORE BUSINESSES SHIFT TO A PERMANENT WORK-FROM-HOME MODEL AND MOVE TO THE CLOUD

Does your organization take a holistic approach to PCI compliance?

Compliance does not always equal security. It's important to take a holistic approach to protecting the data that traverses your contact center's network, especially when you consider:

- How security affects the customer experience and journey.
- PCI 4.0 is right around the corner.
- Remote working will remain a permanent proportion of the workforce.
- Digital transformation to the cloud.

If you're unsure how your organization is addressing any of those topics, download our free eGuide Download the PDF

Connect with an expert.

Have other questions about data security in your contact center? Fill out the form to request an expert review of your contact center environment. By the end of the review, you will learn:

Data Input

Customer securely enters their credit card details using their phone keypad. Their agent remains on the line the whole time.

Data Interception

CallGuard intercepts the number tones and keeps them from entering your network environment. This is known as “de-scoping” customer data.

Payment Processing

CallGuard sends the card details directly to the payment service provider, and the agent is notified when the payment is approved.

Cost-Effective

CallGuard works in sync with existing software, making it cost less to implement and maintain than other solutions.

Future-Proof

Since CallGuard doesn’t rely on other existing systems or payment processes, you’re free to make changes at any time.

PCI Compliance

CallGuard removes your entire contact center from the PCI DSS audit scope, so you won’t need to update practices whenever standards change.

Customer-Friendly

CallGuard is easy for both the customer and agent to operate, and leaves the two in constant contact throughout the length of the call.

Risk Minimization

CallGuard reduces the risk of data exposure, which can lower the cost of cyber insurance premiums.

Easy-to-Use

With CallGuard, Eckoh does all the heavy lifting. There are no APIs to write to, and no integrations necessary to existing systems.