Data Input
Customer securely enters their cardholder details using their phone keypad. Their agent remains on the line the whole time.
There are a myriad of ways an organization can fall prey to a cyber attack. And cyber criminals continue to find new ways to steal customer data – especially from small and medium (SMB) businesses. 76% of digital attacks in the last year were aimed at SMBs, forcing them to spend close to half a million dollars post-attack. With such a high cost to ‘recover’, it’s not surprising that 60% of small businesses who suffered a cyber attack are forced to close their doors for good.
But there are steps that can be taken before an attack is even launched to help keep customer payment data secure. And it starts in contact centers.
Secure contact center payments are crucial to minimize your overall cyber attack surface. With 20 or 2,000 customer service reps, organizations put themselves and their customers at risk if sensitive data is collected over the phone and stored anywhere.
At Eckoh, we’ve implemented our CallGuard solution for many organizations who want to be PCI compliant and are determined to protect their customers’ data and trust. CallGuard blocks sensitive card data from being seen, heard, replicated or stored by your agents, systems or processes. It can be deployed where other solutions struggle to fit and patented technology means your business processes never have to change.
Customer securely enters their cardholder details using their phone keypad. Their agent remains on the line the whole time.
CallGuard Express intercepts the number tones and keeps them from entering your network environment. This is known as “de-scoping” customer data.
CallGuard Express sends the card details directly to the payment service provider, and the agent is notified when the payment is approved.
CallGuard Express works in sync with existing software, making it cost less to implement and maintain than other solutions.
Since CallGuard Express doesn’t rely on other existing systems or payment processes, you’re free to make changes at any time.
CallGuard Express removes your entire contact center from the PCI DSS audit scope, so you won’t need to update practices whenever standards change.
CallGuard Express is easy for both the customer and agent to operate, and leaves the two in constant contact throughout the length of the call.
CallGuard Express reduces the risk of data exposure, which can lower the cost of cyber insurance premiums.
With CallGuard Express, Eckoh does all the heavy lifting. There are no APIs to write to, and no integrations necessary to existing systems.